1. Information We May Collect

We collect only information that is reasonably needed to respond to enquiries, match a student with suitable tutoring support, arrange online lessons and provide our services.

This may include:

• Parent or guardian name
• Email address
• Phone or WhatsApp number
• Student's year, grade or educational level
• Subject or subjects requiring support
• Curriculum or examination pathway
• Learning goals or areas where support is needed
• Lesson scheduling information
• Messages or enquiries sent to us
• Basic website usage and technical information

2. Information About Children

Our tutoring services are designed for students, including children, but enquiries and service arrangements should normally be made by a parent or legal guardian where the student is a minor.

We ask parents and guardians to provide only information that is necessary for arranging and supporting tutoring.

3. How We Use Information

Information may be used to:

• Respond to tutor enquiries
• Understand the student's tutoring needs
• Help identify a suitable tutor
• Arrange online lessons and demonstrations
• Communicate with parents, guardians or students
• Provide customer support
• Manage scheduling and tutoring administration
• Improve our website and services
• Prevent misuse, spam or fraudulent activity
• Meet applicable legal or regulatory obligations

4. Tutor Matching

When you ask us to find a tutor, relevant information may be used to identify tutoring support that fits the student's subject, curriculum, level, learning needs and availability.

Only information reasonably necessary for arranging or delivering tutoring should be shared with a tutor.

5. Online Tutoring and Third-Party Platforms

Because MYT operates online, tutoring and communication may involve third-party technology platforms, such as video conferencing, messaging, email or other online learning tools.

These services may process information according to their own privacy policies and terms. Parents and students should also review the privacy settings and policies of any platform used for lessons.

6. Website Enquiry Forms

When you submit an enquiry through our website, the information you enter is transmitted so that our team can receive and respond to your request.

Our website currently uses Web3Forms to process certain website enquiry forms. Information submitted through those forms may therefore be processed through that service as part of delivering your message to us.

7. WhatsApp and Direct Communication

If you contact us through WhatsApp or another messaging service, information you provide through that service may also be processed by the relevant platform according to its own privacy practices.

We use the information you send to respond to your enquiry and support the tutoring process.

8. Cookies and Website Data

Our website may use cookies or similar technologies that are necessary for website functionality, security, performance or analytics.

These technologies may collect limited information such as browser type, device information, pages visited, approximate location, referral source or interaction with the website.

9. Sharing Personal Information

We do not sell personal information.

We may share limited information where reasonably necessary with:

• Tutors involved in providing requested tutoring
• Website, communication and technology service providers
• Payment or administrative service providers, where applicable
• Professional advisers where reasonably necessary
• Authorities where disclosure is legally required

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

10. Payments

If payment services are used, payment information may be processed by the relevant payment provider.

MYT should not normally need to store complete bank-card information where payment is processed securely through a third-party provider.

11. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, disclosure or alteration.

However, no website, email system, messaging service or internet transmission can be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including providing tutoring services, maintaining necessary business records, resolving disputes or meeting legal requirements.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

13. Your Choices and Requests

Depending on applicable law and the circumstances, you may contact us to request that we:

• Tell you what personal information we hold about you
• Correct inaccurate information
• Delete information where appropriate
• Stop certain communications
• Address a privacy concern or question

We may need to verify the identity of the person making a request before taking action.

14. International Online Services

MYT operates as an online tutoring service and may support families, tutors or service providers in different countries.

This means information may sometimes be processed or accessed from a country different from the country where the parent or student is located, subject to the safeguards and requirements that apply.

15. External Links

Our website may contain links to third-party websites or services. MYT is not responsible for the privacy practices of third-party websites that we do not control.

We encourage users to review the privacy policy of any external service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technology or privacy practices change.

The latest version will be published on this page with the updated revision date.